Waste Removal Pimlico Privacy Policy

This Privacy Policy explains how Waste Removal Pimlico collects, uses, stores and protects your personal data when you use our waste removal and related services. It also outlines your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Removal Pimlico customers and prospective customers in the Pimlico area, including individuals, landlords, letting agents and business clients.

Who We Are

Waste Removal Pimlico is a local waste management service provider operating in the Pimlico area. For the purposes of data protection law, Waste Removal Pimlico is the data controller for the personal data described in this Privacy Policy. This means that we determine how and why your personal data is processed.

Personal Data We Collect

We only collect personal data that is necessary for the provision and administration of our services. The categories of personal data we may collect include:

Identification and contact information such as your name, address, email address, telephone number and preferred contact method.

Service information such as service address, access instructions, property type, images or descriptions of waste to be removed where you choose to share them, and any special requirements relevant to the job.

Contract and billing information such as records of quotations, invoices, payment status, and limited payment-related information needed for accounting. Card payment details are handled by specialised payment processors and are not stored in full by us.

Communication records such as emails, messages, call notes and feedback relating to enquiries, bookings, complaints and customer support.

Technical and usage information such as your IP address, basic device and browser details, and how you interact with our online booking forms or website. This may be collected through cookies or similar technologies where permitted by law.

How We Collect Your Data

We collect your personal data in several ways:

Directly from you when you contact us by telephone, email, online form, messaging service, or in person to request a quote, make a booking or ask a question.

When you use our services, including when our team attends your premises and confirms service details.

From third parties, such as letting agents, landlords, property managers or corporate clients who provide contact and service details so we can carry out waste removal on their behalf.

Automatically, when you browse our website or use our online tools, subject to your cookie preferences and applicable law.

Lawful Bases For Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data to provide you with quotations, perform waste removal services, manage bookings, handle payments and communicate with you about your contract and services.

Legitimate interests. We may process personal data for our legitimate business interests, for example to manage and improve our services, respond to enquiries, maintain business records, prevent fraud, handle complaints and ensure the safety of our staff and customers. When we rely on legitimate interests, we balance our interests against your rights and freedoms.

Legal obligation. We process certain data where we must comply with legal and regulatory requirements, such as tax and accounting rules, environmental and waste management regulations, and record-keeping obligations.

Consent. In some limited circumstances, for example for certain types of marketing communications that are not based on an existing customer relationship, we rely on your consent. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our waste removal and related services, including quotations, bookings, collections, and follow up visits.

To communicate with you about your enquiries, bookings, service updates, changes to our terms and notifications related to your use of our services.

To process payments and manage billing, refunds, statements and accounting records.

To improve our services, operations and customer experience, including training staff and monitoring service quality.

To handle complaints, disputes or claims and to enforce our contractual rights.

To meet legal and regulatory obligations, including those relating to tax, auditing and environmental regulations.

To send you service-related or relevant marketing communications where this is permitted by law and where you have not opted out.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations.

Service and contract records, including contact details, service history, and invoices, are usually kept for up to seven years after the end of the relevant financial year to comply with tax and accounting requirements.

Enquiry-only records, where no service is ultimately provided, are generally retained for up to two years, unless a shorter or longer period is required by law or is necessary to resolve ongoing issues.

Marketing-related data is kept until you opt out or withdraw your consent, or until we determine that it is no longer necessary for the purpose originally collected.

In all cases, we review data periodically and either securely delete or anonymise information when it is no longer needed.

Data Sharing And Processors

We do not sell your personal data. We only share it where necessary and appropriate, and in line with data protection law.

We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

Payment processing providers who handle card payments and transaction authorisation.

IT and system support providers who host or maintain our booking systems, email services or business software.

Accountants or professional advisers who assist with financial, legal or regulatory matters.

Service partners or subcontractors who help us deliver waste removal services where additional capacity or specialist equipment is needed, and where sharing limited information is necessary to carry out the job.

These processors are only permitted to use your personal data in accordance with our instructions and are required to keep it secure.

We may also share personal data where required by law, regulation or court order, or where necessary to establish, exercise or defend legal claims or to protect the rights, property or safety of our business, our staff, our customers or others.

International Data Transfers

Our core services are operated within the United Kingdom. If any of our service providers transfer or store your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent legal mechanisms, to protect your data to a standard essentially equivalent to UK and EU data protection laws.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, staff training, and regular review of our security procedures.

While we work to protect your personal data, no system can be guaranteed to be entirely secure. You are also responsible for keeping any passwords or access details confidential and for contacting us promptly if you suspect any misuse of your information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Waste Removal Pimlico customers and prospective customers in the Pimlico area, subject to certain legal limitations and exemptions. Your rights include:

The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.

The right to rectification to have inaccurate or incomplete personal data corrected.

The right to erasure, also known as the right to be forgotten, in certain circumstances where there is no longer a lawful basis for us to continue processing your data.

The right to restriction of processing in specific situations, for example while we are checking the accuracy of data you believe is incorrect.

The right to data portability to receive certain personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

The right to object to processing based on our legitimate interests or for direct marketing, including profiling related to such marketing. Where you object to direct marketing, we will stop this immediately.

The right not to be subject to a decision based solely on automated processing, including profiling, where this produces legal or similarly significant effects on you. Waste Removal Pimlico does not currently carry out this type of automated decision making.

You also have the right to withdraw your consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw consent.

How To Exercise Your Rights Or Contact Us

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using our usual customer contact details. To help us respond efficiently, please provide your name, contact information, details of your request and any relevant context such as dates or booking references.

We will respond to your request as soon as reasonably possible and within the time limits set by data protection law. We may need to verify your identity before acting on your request to protect your privacy and security.

Complaints

If you are unhappy with how we handle your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office. Further information about your rights and how to complain is available from the supervisory authority.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will take effect when the updated Privacy Policy is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.