Terms and Conditions for Waste Removal Pimlico Services

These Terms and Conditions set out the basis on which Waste Removal Pimlico provides waste collection and related services to domestic and commercial customers within its operating area. By booking a waste removal, rubbish clearance, or associated service, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

Customer means the individual, business, or organisation requesting the services.

Company means Waste Removal Pimlico, the provider of the waste collection and removal services.

Services means waste collection, waste removal, rubbish clearance, bulky item collection, and any related services undertaken by the Company.

Waste means items, materials, rubbish, refuse, and other discards presented by the Customer for collection that are lawful for the Company to handle.

Order means a booking or confirmed request for Services accepted by the Company.

2. Scope of Services

The Company provides waste collection and removal services for household, garden, and commercial waste, subject to applicable UK waste regulations and any limitations described in these Terms and Conditions.

Services may include one-off clearances, scheduled waste collections, bulky item removal, and other agreed waste-related tasks. The precise scope of each Service will be confirmed at the time of booking, based on the Customer’s description of the waste and property access.

The Company reserves the right to refuse to collect any items that are hazardous, prohibited by law, unsafe to handle, or not as described at the time of booking.

3. Booking Process

3.1 Making a booking

Customers may request a waste removal service by telephone, email, or online form where available. The Customer must provide accurate information about the type, approximate volume, and location of the waste, as well as any access restrictions at the property.

3.2 Quotation

On the basis of the information provided, the Company will give an estimated quotation for the Service. This quotation may be revised on arrival if the quantity, nature, or location of the waste differs from the description given at the time of booking.

3.3 Confirmation of Order

An Order is only confirmed when the Company accepts the booking and provides a collection date and time window. The Company may, at its sole discretion, refuse any booking request.

3.4 Changes to bookings

If the Customer wishes to change the time, date, or details of the Service, the Customer must notify the Company as early as reasonably possible. The Company will use reasonable endeavours to accommodate such changes but does not guarantee that it will be able to do so. Changes may affect the price of the Service.

4. Access and Customer Responsibilities

The Customer is responsible for ensuring safe and reasonable access to the waste at the agreed time. This includes providing accurate address details, ensuring that any required permissions to access communal areas or private land have been obtained, and that the waste is not blocked by vehicles, locked gates, or other obstructions.

The Customer must ensure that the waste presented for collection is as described at the time of booking and that no hazardous or prohibited items are included unless expressly agreed in writing beforehand.

The Company is not responsible for any delay or inability to complete the Service arising from inadequate access, incorrect address details, or undisclosed restrictions at the collection site.

5. Pricing and Payment

5.1 Prices

Prices for waste removal services are generally based on a combination of factors including the estimated volume and weight of waste, the type of waste, access conditions, and distance within the Company’s service area. The Company will provide a price estimate prior to confirming the Order.

The final price may be adjusted on site if the actual circumstances differ from those described at the time of booking. The operative will inform the Customer of any revised price before commencing the work. If the Customer does not accept the revised price, the Company may cancel the Service, and a call-out or cancellation charge may apply where reasonable.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Service. The Company may require full or partial payment in advance for certain Services or for commercial Customers.

The Company accepts common methods of payment such as cash, major debit or credit cards, or bank transfer, subject to availability and any requirements notified to the Customer at the time of booking.

5.3 Late payment

Where payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including administrative and legal costs. The Company may also suspend or refuse further Services until all outstanding sums are paid in full.

6. Cancellations and Rescheduling

6.1 Customer cancellations

The Customer may cancel a booking by contacting the Company. Cancellations made with sufficient notice, generally at least 24 hours before the agreed collection time, will not usually incur a charge.

Where the Customer cancels less than 24 hours before the agreed collection time, the Company reserves the right to charge a reasonable cancellation fee to cover wasted travel time and administration.

6.2 Failure to attend or provide access

If the Company attends the property at the agreed time and is unable to carry out the Service due to the Customer’s failure to provide access, failure to be present where required, or failure to present the waste as described, the Company may treat this as a late cancellation and charge a call-out fee or cancellation fee.

6.3 Company cancellations and rescheduling

The Company may need to reschedule or cancel a Service due to operational reasons, staff availability, vehicle breakdown, adverse weather, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment time. The Company will not be liable for any loss suffered by the Customer as a result of such rescheduling or cancellation, save as required by law.

7. Waste Types and Regulations

7.1 Compliance with law

The Company operates in accordance with applicable UK waste management regulations, including the duty of care provisions relating to the handling, transportation, and disposal of controlled waste. Waste collected is transported only to authorised facilities or transfer stations.

7.2 Prohibited and restricted items

Certain types of waste are hazardous or subject to special controls. These may include, but are not limited to, asbestos, clinical waste, chemicals, oils, solvents, gas bottles, fridges containing refrigerants, and electrical equipment subject to specific disposal rules.

The Customer must inform the Company in advance if any such items are present. The Company may be able to arrange specialist collection for some restricted items at additional cost, or may refuse to handle them entirely.

7.3 Duty of care and documentation

Where required, the Company will issue appropriate documentation such as waste transfer notes for commercial collections or for specific types of controlled waste. Commercial Customers must ensure they comply with their own legal obligations relating to waste transfer and disposal and must retain any documentation provided by the Company for the required period.

8. Performance of Services

The Company will carry out the Services with reasonable care and skill and will make reasonable efforts to collect waste at the agreed time or within the agreed time window. Time is not of the essence unless expressly agreed in writing.

The Company will take reasonable care to avoid damage to property when collecting and removing waste; however, the Customer is responsible for identifying and informing the Company of any fragile surfaces, hidden services, or other risks at the collection site.

9. Limitations of Liability

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot be limited or excluded by law.

Subject to the above, the Company shall not be liable for:

any indirect or consequential loss or damage;

loss of profit, business, revenue, goodwill, or anticipated savings;

loss arising from delay or failure to perform where due to events beyond its reasonable control, including traffic conditions, severe weather, or third-party actions.

The Company’s total liability arising out of or in connection with any Service, whether in contract, tort, or otherwise, shall not exceed the price paid or payable by the Customer for that particular Service, except where otherwise mandated by law.

10. Customer Warranties and Indemnities

The Customer warrants that he or she is the owner of the waste presented for collection or is otherwise authorised to arrange for its removal. The Customer confirms that the waste does not include any items that are stolen, unlawfully obtained, or otherwise illegally in the Customer’s possession.

The Customer agrees to indemnify and keep the Company indemnified from and against any claims, costs, damages, and expenses arising out of any breach of these warranties, including any claim by a third party relating to the ownership, nature, or origin of the waste.

11. Complaints

If the Customer is dissatisfied with any aspect of the Service, the Customer should raise the matter with the Company as soon as possible, providing full details of the issue and any supporting information. The Company will investigate the complaint and will use reasonable endeavours to resolve it promptly and fairly.

Nothing in this section affects the Customer’s statutory rights under UK consumer law where applicable.

12. Data Protection and Privacy

The Company collects and processes personal data such as names, contact details, and service addresses for the purpose of managing bookings, providing Services, processing payments, and handling queries or complaints.

The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure. Personal data will not be sold to third parties, but may be shared with trusted service providers or authorities where necessary to deliver the Services, comply with legal obligations, or protect the Company’s legitimate interests.

13. Intellectual Property

All content, branding, and materials produced or supplied by the Company, including any written materials describing its waste removal services, remain the property of the Company unless expressly agreed otherwise. The Customer may not reproduce or use such materials for any purpose other than receiving the Services.

14. Variation of Terms

The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date on which they are communicated or published and will apply to all new bookings made thereafter. For existing confirmed Orders, the version of the Terms and Conditions in force at the time of booking will continue to apply to that Service unless otherwise agreed.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any waste collection or removal service provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

These Terms and Conditions, together with any written confirmation of an Order and any agreed variations, constitute the entire agreement between the Customer and the Company relating to the provision of waste removal services. The Customer acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.